Refund policy

Because our products are made with natural ingredients and small batches, all sales are final. We do not accept returns or exchanges.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery at thefamilygoodsllc@gmail.com with photos of the issue and an explanation. We’ll work with you to make it right. The product must be shipped back at the owner's expense, and we will send you a replacement. This is all subject to change on a case-by-case basis. 

Questions or Concerns
For other questions about your order, please review our product descriptions carefully before purchasing. Contact us at thefamilygoodsllc@gmail.com for any further questions. 

Thank you for understanding and supporting our small family business.