Terms of service
Last updated: 7/22/2025
Welcome to The Family Goods. By using our site or purchasing our products, you’re agreeing to the terms below. We like to keep things simple and honest—just like the goods we make.
1. Using Our Site
When you visit our website, place an order, or interact with us, you agree to follow the rules laid out here. These terms apply to everyone who visits or shops with us.
2. Our Products
We make real, simple goods with honest ingredients. Everything is handcrafted with care, but because they’re made in small quantities and use natural materials, no two items will be exactly alike.
Please read product descriptions and ingredient lists carefully before buying. If you have questions, just ask—we’re happy to help.
3. Orders & Payments
We accept major credit cards and secure online payments. Once your order is placed, you’ll receive a confirmation email. Orders are processed in the order they’re received.
We reserve the right to cancel or refuse any order at our discretion, especially if we notice something unusual or suspect misuse.
4. Shipping
We currently ship within the U.S. Orders are typically processed within 3–5 business days. Shipping times depend on the carrier and location.
Once your order ships, it’s out of our hands. We’ll provide tracking, but we can’t control delays caused by the postal service. If there’s a serious issue, let us know—we’ll work with you the best we can.
5. Returns & Refunds
Due to the nature of our products, all sales are final. We don’t accept returns or exchanges. However, if something arrives damaged or incorrect, reach out within 3 days of delivery at thefamilygoodsllc@gmail.com and we’ll do our best to make it right.
6. Accuracy & Availability
We do our best to keep product info, images, and pricing up to date. But we’re human—sometimes mistakes happen. If there’s an error, we reserve the right to correct it or cancel orders if needed.
7. Respecting Our Work
All content on this site—photos, product names, descriptions, and branding—belongs to The Family Goods LLC. Please don’t reuse it without permission.
8. Changes to These Terms
We may update these terms from time to time. Any changes will be posted here, and your continued use of our site means you agree to the latest version.
9. Need Help?
If your order arrives damaged, incomplete, or incorrect, let us know at thefamilygoodsllc@gmail.com within 3 days—we’ll take a look.